How Azure Coast Hotels Transformed Their
hospitality Operations
The Challenge
Azure Coast Hotels struggled with communication gaps between the front desk and housekeeping, leading to dirty rooms being assigned to guests and long wait times. Their restaurant POS was also separate, making room charges a manual nightmare.
The Solution
We deployed the Integrated Property Management suite. Housekeeping staff now use a mobile app to update room status instantly, and restaurant orders are billed directly to the guest room folio.
The Result
Check-in wait times dropped by 40%. Guest satisfaction scores regarding room cleanliness and service speed increased by 25 points. RevPAR increased due to better upsell opportunities.
In Depth
Azure Coast Hotels manages a chain of boutique seaside resorts where guest experience is everything. But behind the scenes, operations were often chaotic. Communication gaps between the front desk and housekeeping led to rooms not being ready on time, and guests sometimes waited too long at check-in. The restaurant operated on a separate POS, making it difficult to charge meals to rooms and causing billing confusion.
With MyBusiness, Azure Coast Hotels implemented a 'Digital Concierge' backbone that transformed their operations:
- Live Room Status: The front desk now sees real-time updates from housekeeping, ensuring guests are never assigned a dirty room.
- Unified Billing: Spa, dining, and room charges are consolidated onto a single invoice, making check-out seamless for guests.
- Maintenance Alerts: Staff can report issues from their mobile devices, triggering immediate work orders and reducing downtime.
The results have been remarkable. Check-in wait times dropped by 40%, and guest satisfaction scores for cleanliness and service speed rose by 25 points. Staff now spend less time on manual coordination and more time delighting guests. The hotel’s reputation for smooth, attentive service has become a key differentiator in a competitive market.
Today, Azure Coast Hotels runs as smoothly as the ocean tide, with technology quietly supporting every guest’s stay.
"Managing bookings and housekeeping in one system has streamlined our entire operation. Guest satisfaction is at an all-time high."