Manage product returns and repairs with a flexible, status-driven workflow. Initiate RMAs, track items through custom inspection phases, and maintain a clear audit trail from receipt to final resolution.
Define custom statuses such as 'Received', 'In Inspection', or 'Repaired' to mirror your internal quality processes.
Enable staff to quickly create RMAs for customers, linking them directly to original sales orders for traceability.
Log detailed technical findings during the inspection phase to determine if an item should be restocked, repaired, or scrapped.
Handle returns of defective products from distributors or retailers, ensuring proper inspection and resolution workflows.
Streamline the returns process for end customers, ensuring quick turnaround times and accurate inventory updates.
Track items sent in for repair or maintenance, logging inspection results and repair actions taken.
Manage returns from business clients with detailed inspection logs and status tracking to maintain strong partner relationships.